Privacy Policy

Purpose

This Privacy Policy outlines Burrinja Community Cultural Centre’s commitment to safeguarding the personal information of its customers and users. It provides clear guidelines on the collection, storage, and use of personal data in compliance with the Australian Privacy Principles 2014, which amend the Privacy Act 1988.

Policy

Burrinja is dedicated to ensuring:

  • Compliance with the Australian Privacy Principles 2014.
  • Transparent and ethical practices in the collection and use of personal data.
  • The privacy and security of all personal information collected.

Responsibilities

  • Policy Changes: Only the Board may alter this policy.
  • Procedural Changes: Only the Executive Director may alter procedures.
  • Implementation: The Venue Manager is responsible for implementing procedures and ensuring all staff, volunteers, and participants are aware of the policy and procedures.

Procedures

1. Collection and Storage of Personal Information
Personal information is collected when:

  • Purchasing tickets via telephone, online, or in person at the Box Office.
  • Requesting marketing materials or joining our email mailing list.

We will always inform you when collecting your personal details, explain why it is being collected, and how it will be used.

2. Information Collected and Its Purpose
When you purchase tickets or make a booking, we may collect:

  • Name, address, telephone number, and credit card details (if applicable).
  • For children attending workshops, parent/guardian-provided details such as date of birth, emergency contacts, allergies, or medical conditions. These details are securely destroyed at the end of the session or term.

This information is used to:

  • Process payments and trace bookings.
  • Notify you of program changes or cancellations.
  • Ensure the safety of children during workshops.

Note: Credit card details are not stored and are responsibly destroyed after the transaction.

3. Use of Personal Information

  • Burrinja does not sell, rent, or trade personal information to third parties.
  • You may opt-in to receive marketing materials or consent to share your details with event promoters. Promoters must provide written assurances that your information will only be used for specified purposes and protected under privacy standards.
  • Occasionally, Burrinja may inform you of special offers from sponsors, but these communications will always come directly from Burrinja.

4. Marketing Communications
As a registered charity, Burrinja is exempt from the SPAM Act 2003 for messages related to its goods or services. However, you can unsubscribe from marketing communications at any time via the unsubscribe link in emails or by contacting Burrinja directly.

5. Security of Personal Information

  • Personal data is stored in secure electronic and physical environments, inaccessible to the public or third parties.
  • Written and electronic data is securely destroyed when no longer needed.

    6. Anonymous Transactions
    You may request to remain anonymous when booking in person at the Box Office. However, this means Burrinja cannot notify you of program changes or cancellations.

    Access and Correction of Personal Information

    Burrinja ensures all personal information is accurate and up-to-date. Under the Privacy Act, you have the right to:

    • Request access to your personal information.
    • Request corrections to inaccuracies.

    How to Access or Correct Information

    • Submit a written request, including a copy of identification (e.g., driver’s license or passport) for verification.
    • Burrinja does not charge for access but will notify you of any third-party costs in advance.
    • Requests will be processed within 21 days.

    Contact Details for Privacy Officer

    Privacy Officer
    Burrinja
    351 Glenfern Road, Upwey 3158
    Phone: 9754 1509
    Email: coo@burrinja.org.au
    In person: Burrinja, Cnr. Glenfern Road and Matson Drive, Upwey, 3158

    Complaints

    If you believe Burrinja has not handled your personal information in compliance with the Privacy Act, you may submit a written complaint to:

    Chief Opperating Officer (COO)
    Burrinja
    351 Glenfern Road, Upwey 3158

    Chief Opperating Officer (COO) will respond within 21 days. If unsatisfied, you may request the matter be reviewed by the Board, with a written response provided within 21 days of the Board meeting.